PALRO Q&A

Here, we answer questions that you often ask us about PALRO.

General

PALROにはどのようなものが同梱されていますか?
Is PALRO a care robot?
There is no accurate definition for the name “care robot.”
“Care support robot,” “care welfare robot,” etc. are also used as similar or synonymous words. At the moment, it will be interpreted in a variety of different ways depending on the person.
For this reason, the public interest incorporated association Kanagawa Welfare Service Organization even regards advanced equipment among welfare equipment and nursing-care equipment as “care robots,” and categorizes them into the following three types:
- Care support type: Robots that support care work, such as transferring patients, bathing, and toilet support
- Self-support type: Robots that provide that help receivers of care with self-support with to regard to walking, physiotherapy, meals, reading, etc.
- Communication security type: Robots that offer healing and watch over you
Under this categorization, PALRO belongs in “communication security type.”
Please see here for details.
What is a care robot?
Do you need user registration to use PALRO?
We recommend user registration so that you will be able to enjoy PALRO even more. Please fill out the “Customer Registration Form” that comes with PALRO and send it to the PALRO Center.
We wan to use PALRO at an event. Can we rent one?
You can rent PALRO. PALRO is only available to buy and use in Japan.
We want to use pictures and movies of PALRO….
Please inquire through the [Contact Us] link here.
What comes in the box with PALRO?
It depends on the model number.
Model number: PRT-F050JW
Includes PALRO main unit, power cord, AC adapter, magnet type DC plug coupler, battery pack, position adjustment adapter, exercise saddle, red and white flags for games, users manual and other documents.
Model number: PRT-B002JW
Includes PALRO main unit, AC adapter, power cable, battery pack, LAN adapter (*), USB conversion connector, LAN cable (*), operation manual and other documents.

*: Not included with PALRO Academic Series.

How can PALRO be used in education institutions and research institutions?
PALRO is a research and learning platform that integrates a number of intelligent technologies. It can be used in the following:
1. The development of robot control applications
2. Research into intelligent technologies (artificial intelligence)
3. The creation of new forms of business that make use of robots
4. Research into new information terminals that cooperate with the Internet and clouds.
5. Research into interactions between robots and humans
6. Learning about robot control
Please give me some detailed documents about PALRO.
You can download the catalog for the Business Series from [here], and the catalog for the Academic Series from [here].
For documents other than the catalogs, please inquire through the [Contact Us] link here.

Q&A about functions

電子機器への影響はありますか?
PALRO is a Voluntary Control Council for Interference by Information Technology Equipment (VCCI) Class A product.
PALROの充電時間はどのくらいですか?
It becomes fully charged in approximately five hours.
バッテリーに関する注意事項はありますか?
What do I do to make PALRO’s voice louder?
PALRO's voice has five volume levels: "Quietest Voice," "Quiet Voice," "Normal Voice," "Loud Voice," and "Loudest Voice." To get more volume, you can connected to commercially available Bluetooth speakers.
* Operation is not guaranteed/supported for all devices.
Does PALRO have any effects on electronic devices?
PALRO is a Voluntary Control Council for Interference by Information Technology Equipment (VCCI) Class A product. As it may cause radio interference to other electronic devices such as TVs and radios, please use it away from these devices. PALRO is only available to buy and use in Japan.
Does PALRO have any effects on medical devices such as pacemakers?
It may affect the operation of pacemakers. Use the PALRO main unit at least 22 cm away from any heart pacemakers.
Are there any precautions with regard to the battery?
Generally, even if it is unused, the battery pack will deteriorate if it is just left for more than three months. Charge the battery approximately once every three months.
How long is the charging time for PALRO?
It becomes fully charged in approximately three hours.
How long does PALRO’s battery last?
It will depend on the operation content, for example walking, conversation, and motion, but the maximum is approximately 1.5 hours.
Can you use PALRO outdoors?
You cannot use PALRO outdoors. Please only use it indoors.
What kind of applications are installed in PALRO?
A variety of applications that make use of its high intelligence are installed in PALRO.
Please see [here] for details.

Q&A about buying

PALROを購入したいのですが。
PALROの価格を教えてください。
PALROの納期はどのくらいですか?
What is the delivery time for PALRO?
If it is in stock, we can deliver it within two weeks of receiving your order.
PALRO is only available to buy and use in Japan.
We want to buy PALRO…
Please inquire through the [Contact Us] link here. PALRO is only available to buy and use in Japan.
We want to get a quote for PALRO…
Please inquire through the [Contact Us] link here. PALRO is only available to buy and use in Japan.
Please tell me the price for PALRO.
PALRO is only available to buy and use in Japan.
Can PALRO be bought/used overseas?
PALRO is only available to buy and use in Japan.
Can PALRO be bought by individuals?
Currently, PALRO is only available for sale to corporations, but we are considering sales to individual customers.
Please inquire through the [Contact Us] link here for details. PALRO is only available to buy and use in Japan.

Q&A about support

PALROの保証期間・保証規定は?
PALROサポートセンターの受付時間は?
PALROの修理の依頼方法は?
PALROの返品はできますか?
PALROアップグレードサービスとは何ですか?
注文をキャンセルできますか?
How can we obtain an environment and information for developing applications for PALRO?
We do not release these publicly.
What kind of things are in the guarantee?
Please inquire through the [Contact Us] link here for details. PALRO is only available to buy and use in Japan.
What is the warranty period / warranty policy for PALRO?
The warranty period is one year for the Business Series and six months for the Academic Series (including consumables).
Please note that with regard to the rental service for the Business Series, the product warranty is incidental until the rental service contract ends.
PALRO is only available to buy and use in Japan.
Can we return PALRO?
We regret that we are unable to accept returns. Thank you for your understanding.
What are the business hours for the PALRO support center?
The business hours for the “PALRO Center,” which provides support for PALRO, are 10 am to 5 pm on weekdays.(Japan time zone)
How do we request repairs for PALRO?
To request repairs, please inquire through the [Contact Us] link here.
What should we do to look after PALRO?
So that it does not get scratched, wipe it with a dry, soft cloth. Do not use volatile substances such as alcohol or benzine, or liquids such as chemicals, detergents, or water.

PALRO can play various roles.

PALRO is a conversational humanoid.
Its conversational ability, communication skill, and healing effect serve for various needs.

  • PALRO's work at senior care facilities.
  • Mom, did your PALRO arrive?

Please contact us if you wants to know more about PALRO

045-285-0215

More about PALRO